Be 19 Terms & Conditions — Everything You Need to Know

1 General Terms & Eligibility

By accessing the be 19 platform or using any of its services, you confirm that you have fully read, understood, and accepted these Terms & Conditions. If you disagree with any part of these terms, please refrain from using be 19's services.

Be 19 is an online gaming and betting platform providing entertainment services for users in Bangladesh. All services on be 19 are strictly for adults aged 18 and above.

These Terms & Conditions form a legally binding agreement between be 19 and the user. be 19 operates in compliance with applicable laws in Bangladesh, and all users are responsible for adhering to the laws of their own jurisdiction.

2 Account Registration & Eligibility

The following requirements must be met to open an account on be 19:

• You must be at least 18 years of age.
• Accurate and complete information must be provided at the time of registration.
• Each individual may register only one account.
• Residents of countries where online gaming is legally prohibited may not use be 19.
• You are responsible for keeping your account password confidential.

Identity Verification (KYC)

Be 19 reserves the right to verify a user's identity at any time. A national ID card, passport, or other government-issued document may be requested for verification. Withdrawals may be withheld until KYC verification is complete.

By registering an account, you confirm that all information you provide is true and accurate. Opening an account with false information is a direct violation of be 19's Terms & Conditions.

3 Deposit & Withdrawal Policy

The following rules apply to all financial transactions on be 19:

Deposit

• The minimum deposit amount is BDT 200.
• Only payment methods (bKash, Nagad, Rocket) registered under your own name may be used.
• Deposits made through third parties are strictly prohibited.
• Deposits will be credited to your account instantly.

Withdrawal

• The minimum withdrawal amount is BDT 500.
• Withdrawals are typically processed within 30 minutes to 24 hours.
• KYC verification must be completed before any withdrawal can be made.
• The required wagering conditions must be met before withdrawing from a bonus balance.

4 Bonus & Promotion Terms

Bonuses and promotional offers on be 19 are subject to specific terms and conditions. Accepting a bonus means you have agreed to the associated terms.

• Each bonus offer has its own wagering requirements — typically 10x to 30x the combined deposit and bonus amount.
• The welcome bonus is available to first-time registered users only.
• Bonus funds cannot be withdrawn directly; wagering requirements must be completed first.
• Be 19 reserves the right to modify or cancel any bonus offer at any time.
• Only one bonus may be claimed per household or device.
• If bonus abuse is found, both the account and the bonus may be voided.

5 Betting Rules & Limits

The following rules must be observed when placing bets on be 19:

General Betting Rules

• Your account must have sufficient balance before placing a bet.
• Once confirmed, a bet cannot be changed or cancelled.
• Be 19 reserves the right to set minimum and maximum betting limits.
• If a bet is cancelled due to a technical issue, your funds will be refunded.

Live Betting

Live odds in be 19's live betting section may change in real time. For live bets, be 19's decision is final. be 19 is not liable for any bets missed due to internet connectivity issues.

Casino Game Rules

Be 19's casino games use RNG (Random Number Generator) technology to ensure fair and unbiased results. The specific rules for each game can be found within the game itself.

6 Prohibited Activities

The following activities are strictly prohibited on be 19 and may result in permanent account closure:

• Opening or operating multiple accounts.
• Using false or fraudulent identity information.
• Bonus abuse or bonus hunting.
• Placing bets using software bots or automated systems.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Placing bets using third-party funds.
• Misconduct or threats directed at be 19 staff.
• Money laundering or any other illegal financial activity.

7 Account Suspension & Closure

Be 19 reserves the right to temporarily or permanently suspend any user's account under the following circumstances:

• In cases of Terms & Conditions violations.
• In cases of suspicious or fraudulent activity.
• At the direction of law enforcement agencies.
• Prolonged account inactivity.

Users may request account closure at any time. Verified balances may be withdrawn prior to closure, but any bonus balance will be forfeited.

If be 19 closes an account, the user will be notified by email and any valid balance will be returned.

8 Privacy & Data Protection

Be 19 takes the protection of users' personal data seriously. Our full Privacy Policy Privacy Policy page Available.

• Be 19 does not sell user data to any third parties.
• Limited information may be shared with trusted partners to provide essential services.
• Information may be disclosed in response to a lawful request from law enforcement agencies.
• All data is secured with SSL encryption.

9 Limitation of Liability

Be 19 is not responsible for the following:

• Losses from bets or games interrupted by a loss of internet connection.
• Issues caused by third-party software or hardware.
• Account compromise or password loss due to the user's own negligence.
• Losses resulting from unexpected technical errors or server outages.

10 Responsible Gaming Policy

Be 19 believes gaming should be a form of entertainment. We encourage all our users to enjoy gaming responsibly.

• Be 19 allows you to set a daily deposit limit on your account.
• You can lock your account for a set period using the self-exclusion option.
• If you feel your gaming is getting out of control, please contact the be 19 support team.
• Use of be 19 by anyone under 18 years of age is strictly prohibited.

For more information, visit our Responsible Play Page View.

11 Dispute Resolution Process

If you have a dispute with be 19, please follow the process below:

• Step 1: Contact the be 19 support team first via live chat or email.
• Step 2: The support team will work to resolve your issue within 48 hours.
• Step 3: If the issue remains unresolved at the support level, it will be escalated to be 19's senior management.
• Step 4: If the dispute remains unresolved at all levels, it will be settled in accordance with applicable law.

Game outcomes on be 19, as determined by RNG technology, are considered final. In the event of an incorrect result caused by a technical error, be 19 reserves the right to make the necessary correction.

12 Contact & Support

If you have any questions about be 19's Terms & Conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 7 days a week, 24 hours a day.
• Response Time: Usually within 24 hours.